Privacy Policy – How 92game Collects, Uses and Protects Your Personal Data

1. Introduction

This Privacy Policy ("Policy") is published by 92game ("92game", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the User") who access or use the 92game website and gaming services available at 92game.club.

92game is an online casino and sports betting platform serving English-speaking players in Pakistan. As part of operating this platform — processing account registrations, facilitating PKR deposits via JazzCash and Easypaisa, settling bets on cricket and other events, and providing customer support — 92game necessarily collects and processes certain personal data.

This Policy is intended to give you a clear, complete account of what data we collect, why we collect it, how long we retain it, and the rights you have. By using the 92game platform, you acknowledge that you have read and understood this Policy. If you do not accept the data practices described here, please do not use the 92game platform.

2. Data We Collect

92game collects personal data in the following categories, depending on how you interact with the platform:

• Registration data: Full name, email address, Pakistani mobile number (03xx format), date of birth, and chosen username and password hash. This data is collected when you create your 92game account.
• Identity verification (KYC) data: Copies of government-issued identity documents (CNIC or passport), proof of address, and in some cases photographs. KYC documents are collected as a condition of processing withdrawals and complying with anti-money laundering obligations.
• Financial data: Transaction records including deposit and withdrawal amounts, dates, payment method types (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), and partial payment identifiers. We do not store full bank account numbers or complete mobile wallet credentials.
• Gaming activity data: Records of games played, bets placed, stakes wagered, results, session durations, and betting history. This data is required for bet settlement, bonus calculation, and responsible gaming monitoring.
• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data is collected automatically when you access the 92game website.
• Communications data: Records of messages, emails, and chat interactions between you and the 92game support team.
• Preference and behavioural data: Game preferences, language settings, notification preferences, and responsible gaming tool configurations within your account.

3. How We Use Your Personal Data

92game uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and securing your 92game account; verifying your identity; processing login requests; and managing account settings.
• Payment processing: Facilitating PKR deposits and withdrawals via your chosen Pakistani payment method; verifying transaction legitimacy; detecting and preventing fraudulent transactions.
• Gaming operations: Delivering the games and betting markets you access; settling bets; calculating bonus eligibility and wagering progress; and generating your bet history records.
• Legal compliance: Meeting anti-money laundering (AML) and know-your-customer (KYC) obligations; retaining records as required by applicable law; responding to lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: Monitoring gameplay patterns for indicators of problem gambling; administering self-imposed deposit limits, cooling-off periods, and self-exclusion requests; and contacting users where responsible gaming interventions may be warranted.
• Customer support: Responding to support queries, complaints, and account access requests; investigating reported issues; and maintaining records of support interactions.
• Marketing communications: Sending promotional emails and notifications about bonuses, new games, and platform updates — only where you have consented to receive such communications or where a legitimate interest applies. You may withdraw consent or opt out of marketing communications at any time via your account notification settings.
• Platform improvement: Analysing aggregated, anonymised usage data to improve website performance, identify technical issues, and develop new features.

4. Legal Basis for Processing

92game processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the 92game Terms and Conditions — including account management, payment processing, and game operation.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and record-keeping requirements.
• Legitimate interests: Processing carried out for 92game's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications where you have given explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Third Parties

92game does not sell your personal data to any third party. We share personal data with third parties only in the following limited circumstances:

• Payment processors: Your transaction data is shared with JazzCash, Easypaisa, and bank partners as necessary to process deposits and withdrawals. These processors are bound by their own privacy and data security obligations.
• Game technology providers: Game studios and live casino technology providers receive limited technical session data (such as session tokens and bet records) to deliver their games on the 92game platform. They do not receive your full personal profile.
• KYC and fraud detection services: Third-party identity verification and fraud screening tools may receive identity document data for verification purposes. These services are engaged under data processing agreements with appropriate security standards.
• Legal and regulatory authorities: We will disclose personal data to government bodies, regulators, or law enforcement agencies where we are legally required to do so, or where doing so is reasonably necessary to protect the safety of users or comply with applicable law.
• Corporate transactions: In the event of a merger, acquisition, or asset sale involving 92game, user data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third parties with whom 92game shares personal data are contractually required to maintain the security and confidentiality of that data and to process it only for the specified purpose.

6. Cookies and Tracking Technologies

The 92game website uses cookies and similar tracking technologies to operate correctly, analyse usage, and improve user experience. The categories of cookies used are:

• Strictly necessary cookies: Essential for platform functionality, including session management, login state, and security tokens. These cannot be disabled without breaking core platform features.
• Analytics cookies: Used to collect aggregated, anonymised information about how users navigate the 92game website — pages visited, session duration, and click patterns — to help us improve the platform.
• Preference cookies: Store your language settings, notification preferences, and game lobby filter selections between sessions.
• Marketing cookies: Used to measure the effectiveness of promotional campaigns and, where consented, to deliver relevant advertising. These are only active if you have accepted marketing cookies in the cookie consent banner.

You can manage your cookie preferences at any time via your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the 92game platform.

7. Data Retention

92game retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to applicable legal retention requirements.

• Active account data: Retained for the duration of your account's existence on the platform.
• KYC and financial records: Retained for a minimum of five years following the end of the customer relationship, in accordance with standard AML record-keeping obligations.
• Gaming history: Retained for a minimum of two years after the last relevant transaction, for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for two years following the close of the relevant support interaction.
• Marketing consent records: Retained for three years from the date of the last consent event, or until consent is withdrawn.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.

8. Data Security

92game implements industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the 92game platform.
• Encrypted storage for sensitive user data including password hashes and identity documents.
• Access controls restricting personal data access to authorised 92game staff on a need-to-know basis.
• Regular security reviews and penetration testing of platform infrastructure.
• Two-factor authentication available for user accounts as an additional protective layer.

While 92game takes data security seriously and applies reasonable safeguards, no system is entirely immune to security incidents. In the event of a personal data breach affecting your rights, 92game will notify affected users as required by applicable law and take immediate steps to contain the breach and prevent recurrence.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 92game:

• Right of access: You may request a copy of the personal data 92game holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that 92game restrict the processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to data portability: Where technically feasible and legally applicable, you may request your data in a structured, machine-readable format.

To exercise any of these rights, contact the 92game support team via the official Support page. Requests will be acknowledged within 5 business days and fulfilled within 30 days where legally required.

10. Children's Privacy

92game is strictly a platform for adults. Access to the platform — including account registration, deposits, and gameplay — is prohibited for individuals under 18 years of age.

92game does not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered an account or provided personal data, the account will be closed immediately, all personal data will be deleted, and any deposits will be returned to the originating payment method.

If you have reason to believe that a minor has used the 92game platform, please contact our support team immediately.

11. Changes to This Privacy Policy

92game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. Material changes will be communicated to registered users via the email address associated with their account or through a prominent notice on the 92game website.

Continued use of the 92game platform following the effective date of any Policy update constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically. The "Last updated" date at the top of this page indicates when the most recent changes were made.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or 92game's data practices, please contact the support team via the official Support page. Our contact email is displayed in the footer of this website as plain text for reference.

We aim to respond to all privacy-related enquiries within 5 business days.